Great Customer Service and Effective Teams

We choose the attitude we bring to work. There is always a choice about the way you do your work, even if there is not a choice about the work itself. Great customer service and effective teams start at the individual level.

In this course we will lay the groundwork and build a frame for exceptional customer service and a great team using the power of aligning your vision with the customer’s requests.

Using established principals and measurable tools we will:

• Explore attitude, how it affects your bottom line, and how to control it

• Investigate the “buying/selling” cycle and how to align yourself for ultimate customer satisfaction

• Review the total transaction experience and what it means to the customer and potential future business

• Evaluate and understand your personal mission

• How following your personal mission generates positive team energy and exceptional customer service

• Developing quality service to create a harmonious environment