Quality Control for Your Attitude - Beyond Service With a Smile

If You Don't Take Care of Your Customers - Someone Else Will!

Humor can stimulate a positive attitude. Positive attitudes create people who are happy and enjoy the work they do. People who enjoy doing their job, do it well!

You know what you are doing - but do you know why? With thought provoking exercises and valuable tools this session explores:

• Acknowleding and evaluating your purpose and how it affects your work and your life
• How to "choose" your attitude
• The 10/80/10 Rule and it's impact on the quality of your attitude and customer service
• Appropraite ways to add humor and play into the work environment to enhance the quality of that environment
• Being present for your customer and "Making their Day"